Is Afghanistan safe to visit?

Many travelers are pleasantly surprised by how safe and welcoming Afghanistan feels when visiting peaceful regions such as the Wakhan Corridor or Bamiyan. With knowledgeable local guides, well-planned routes, and close-knit communities that warmly support visitors, tourists can explore the country with confidence and enjoy an authentic, friendly, and safe travel experience.

What is the booking process like for your travel agency?

To book a trip with our travel agency, you can either call us directly, visit our website and book online, or visit one of our physical offices to speak with a travel agent in person.

How should I prepare for my upcoming trip?

Before your trip, make sure to check your travel documents such as passport and visas, pack appropriate clothing and essentials for the destination, inform yourself about the local culture and customs, and ensure you have necessary travel insurance.

What safety measures do you have in place for travelers?

We prioritize the safety of our travelers by providing experienced guides, ensuring accommodation with proper security measures, offering emergency assistance services, and keeping travelers informed about any potential risks at the travel destination.

What is included in your Services?

• Airport / Border meet & greet upon arrival
• Transfers between Airport / Border and hotel
• All accommodations (guesthouses or tents if needed)
• Private transportation with driver and fuel
• English-speaking local guide throughout the journey
• All meals during the trek (breakfast, lunch, dinner, plus water and soft drinks)
• Camping equipment (tents, mats, cooking gear) if required
• Entry fees & permits
• Pack animals/porters for luggage on treks, if needed
• Government taxes & tourism permits
• Emergency support and local coordination

What is not included in your Services?

• International flights to and from Afghanistan
• Travel insurance (medical, trip cancellation, or evacuation)
• Visa fees and related documentation
• Personal expenses (souvenirs, shopping, phone, internet)
• Optional activities not mentioned in the itinerary
• Tips and gratuities for guides, drivers, or hotel staff
• Medical or vaccination costs
• Equipment or gear rentals not included in the package (e.g., trekking gear for Noshaq)
• Laundry services
• Any fees for permits or special entry to certain sites not mentioned in the included activities
  

Can I cancel my booking for free?

Yes. You can cancel within 7 days of booking for a full refund, no questions asked — as long as your tour does not start within the next 10 days.

How do refunds work depending on when I cancel?

Refunds are based on the time before departure:

• 30+ days before: Full refund 

• 15–30 days before: 75% refund or 100% travel credit (valid for 2 years).

• 7–14 days before: 50% refund or 100% travel credit (valid for 2 years).

• Less than 7 days: Very flexible — up to 50% refund or 100% travel credit depending on circumstances.

Every case is reviewed fairly and transparently. We always aim to be fair, flexible, and traveler-friendly. Your satisfaction and safety come first — not strict cancellation rules.

What happens in emergencies or if the trip is cancelled for safety reasons?

You get a full refund or free date change for:

• Medical or family emergencies

• Visa rejection

• Flight cancellations

• Border closures

• Natural disasters

• Government travel restrictions

If Wakhan Adventure must cancel or interrupt a tour due to road blockages, weather issues, landslides, local security concerns, or government orders, you may choose:
✔ Full refund for unused services
✔ 100% travel credit
✔ Free rescheduling

How do I request a refund and how is it processed?

To request a refund, contact us by email. Refunds are processed through your original payment method whenever possible (bank transfer, cash, Western Union). Processing time: 5–10 business days.